We are not affiliated with HP Inc. - Please feel free to chat with us, always HAPPY TO HELP

FAQ

Why does your product arrive in a Bag not a Box?

Savings, Savings & more Savings . This is a brand new Genuine ink cartridge that we buy in bulk packaging. This is why we are able to offer it at a discounted rate to save the consumer money. The picture of the box is for reference only.

What is the expiration date?

Minimum expiration date is at least 9 to 12 months from purchase date.

 

What are your business hours?

Mon -Fri 10am to 5pm PST

Can we call your office to place an order?

Yes, please call us at 818-993-1532.

What is your average processing time?

24 to 48 hours from purchase date.

How much is shipping?

Free shipping on all orders.

What service do you use to ship orders?

USPS first class with tracking for all inkjet orders and UPS or FedEx for large/ Printer Orders

Can I return the product?

Yes, products can be returned within 30 days, we have a money back guarantee. Please see our Refund Policy for more.

How quick will I get a response after I send email?

Within 2 business days, please email vlad@therightcartridge.com for any questions or concerns.

 

Are all your products new?

Yes, we only carry brand new OEM inks and toners. We do not sell generic or refurbished ink / toner cartridges.

What Payment methods do you accept?

We accept all methods provided by Shopify Payments: 

  • Visa
  • Mastercard
  • AMEX
  • Discover
  • JCB
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal